Privacy Policy

HeartSave Africa is a life-critical emergency response platform. Your privacy and the security of your personal and health data are foundational to how we operate. This Policy explains what we collect, why we collect it, and how we protect it.

1. Information we collect

We collect information necessary to operate the emergency response system:

• Identity & contact: Name, phone number, email, and account details

• Location data: Real-time GPS location when an emergency is activated

• Incident data: Emergency reports, dispatch records, AED usage logs, and response outcomes

• Usage & device data: App interactions, device type, OS, and error reports

  
  

2. How we use your information

• Activate and coordinate emergency responses in real time

• Locate the nearest AEDs, responders, and available hospital beds

• Dispatch ambulances and support hospital routing

• Provide CPR and AED guidance during emergencies

• Maintain and monitor AED device readiness

• Generate anonymized analytics to improve system performance and inform public health policy

• Communicate critical updates to registered responders and system users

• Ensure compliance with Ghana's legal and regulatory obligations

  
  

3. Sharing your information

We do not sell your personal data. Information is shared only as follows:

• Emergency responders & dispatch: Location and health profile shared in real time to support emergency response

• Hospitals & ambulance services: Incident data and patient routing information shared to facilitate care

• Government partners: Aggregated, anonymized data shared with MoH, GHS, and the National Ambulance Service for system oversight and planning

• Service providers: Cloud infrastructure, analytics, and technical support partners, under strict data agreements

• Legal authorities: When required by Ghanaian law or to protect life

  
  

4. Data retention

Account data is retained while your account is active. Incident data is retained for 3 years for legal and operational reasons. Upon account deletion, personal data is removed within 30 days unless we are legally required to retain it.

5. Data security

HeartSave Africa applies industry-standard encryption, secure authentication, role-based access controls, and continuous monitoring to protect your data. All systems are designed to meet Ghana's Data Protection Act requirements. Given the life-critical nature of this platform, security is treated as non-negotiable infrastructure — not an optional feature.

6. Your rights & choices

• Health profile: You control what health information you share — it is optional but supports better emergency care

• Account management: You may delete your account by navigating to Profile → Account Security → Delete Account within the app 

• Communications: Opt out of non-emergency notifications

• Data access: Request a copy of your personal data held by us

Note: Location sharing cannot be disabled during an active emergency activation, as it is essential for dispatching help to you.

7. Children's privacy

HeartSave Africa does not knowingly collect personal data from children under 13. Emergency activations involving minors are handled through the profile of the reporting adult. If we discover personal data has been inadvertently collected from a child, we will delete it promptly.

8. Policy updates

We may update this Policy as the platform evolves. Material changes will be communicated via email and SMS with the updated effective date. Continued use of HeartSave Africa constitutes acceptance of the current Policy.

11. Contact Information

For questions or concerns about these Terms, please contact:
Email: hello@heartsaveafrica.org